Pre-Contract Information Form

This English text is a convenience translation. The Turkish version, Ön Bilgilendirme Formu, is the binding text and prevails in case of any difference.

This form is provided under Article 5 of the Regulation on Distance Contracts and Consumer Protection Law No. 6502, to inform the Buyer before the Distance Sales Agreement is concluded. The Buyer cannot complete a purchase on the checkout page without reading and approving this form.

1. Seller#

2. Buyer#

The Buyer is the person or business entered in the billing profile at checkout. The legal or full name, tax identification number and tax office or Turkish national ID number, address, email and phone, as entered on the checkout page, apply.

3. Main characteristics of the Service#

SignFlow is an online order and production management software for sign and signage manufacturers. It includes modules for order tracking, design approval, production workflow and department tasks, installation planning and installation photos, stock and purchasing, notifications, a dashboard, and team and role management. Which modules and limits the purchased plan includes is shown on the Pricing page and in the order summary on the checkout page.

The Service is provided as a right to use it online for the subscription term; no copy of the software is delivered.

4. Technical requirements and interoperability#

The Service is used at https://app.signflow.me with an up-to-date web browser and an internet connection; no software installation is needed. Uploaded files are subject to the plan’s maximum file size and total storage limits. User accounts are protected by email and password.

5. Price and taxes#

The total price of the Service including taxes is shown in Turkish lira in the order summary on the checkout page. The price includes value added tax at 20%. The yearly price equals ten times the monthly price. For upgrades, the credit for the unused part of the current period is shown separately in the order summary.

Because the Service is delivered electronically, there are no delivery, shipping or similar extra charges.

6. Payment method#

Payment is made by credit or debit card through the licensed payment institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. Card details go directly to PayTR and never reach the Seller’s servers. The Buyer becomes obliged to pay when it presses the approve and pay button on the checkout page.

An e-Arşiv invoice or e-Fatura is issued in the Buyer’s name after each successful payment.

7. Performance#

The Service is made available in the Buyer’s account immediately and electronically once payment is confirmed. There is no physical delivery.

8. Term and renewal#

The subscription runs for the chosen term (one month or one year) from the purchase day and, unless the Buyer turns off renewal, renews at the end of each period for the same plan and term. Depending on the payment method the Seller offers, the renewal is paid either by an automatic charge to the card stored with PayTR or, without storing the card, by the Buyer from a payment link emailed at least 7 days before the period ends. Separate consent is obtained at checkout for automatic renewal and for storing the card for that purpose.

The renewal price is the price in effect on the renewal date. Price changes are announced at least 30 days in advance. If a renewal charge to the stored card fails, it is retried on the 3rd and 7th day, followed by a 3-day grace period. If a subscription renewed by payment link is not paid by the end of the period, a 3-day grace period starts at the period end. If payment is not made by the end of the grace period, the account becomes read-only; no data is deleted.

9. Ending the agreement#

The Buyer can turn off automatic renewal at any time, at no extra cost, on the Billing page under Settings in the app. The Service remains available until the end of the paid period; after that the account becomes read-only and data can still be exported. Unless mandatory law requires otherwise, no partial refund is given for unused time; duplicate or erroneous charges are refunded to the card used for payment. Details are on the Cancellation and Refunds page. Account closure and data deletion are covered by the Terms of Service.

10. Right of withdrawal#

Where the Buyer is a consumer, under Article 15(1)(ğ) of the Regulation on Distance Contracts there is no right of withdrawal for services performed instantly in electronic form. Performance of a SignFlow subscription begins immediately, with the Buyer’s approval, once payment is confirmed. Before completing payment, the Buyer expressly confirms that there is no right of withdrawal and that the Service starts immediately.

Before purchasing, the Buyer can try the Service free of charge for 7 days. The right to turn off automatic renewal at any time and statutory rights regarding a defective service are reserved.

11. Business buyers#

For Buyers that purchase the Service for commercial or professional purposes, the consumer protection provisions of Law No. 6502 and the Regulation on Distance Contracts do not apply; the relationship is governed by the Terms of Service.

12. Complaints and disputes#

Requests and complaints can be sent to destek@signflow.me, by phone on 0553 521 17 47, or in writing to Zafer Mah. 152 Cad. No: 35 Efeler / Aydın.

Consumers may apply to the consumer arbitration committee at their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade, and, for disputes above those limits, to the consumer court after the mediation process required by law.

13. Personal data#

The Buyer’s personal data is processed in accordance with the KVKK Privacy Notice and the Privacy Policy.

14. Language and storage of the agreement#

The agreement is concluded in Turkish. The Distance Sales Agreement and this form are stored electronically by the Seller together with the Buyer’s approval, and a copy is provided to the Buyer by email: once the payment is confirmed, it is sent to the Buyer’s billing email address as a PDF attachment to the payment confirmation email, filled in with the Buyer’s details and the details of the sale.