Cancellation and Refund Policy

This is a convenience translation. The Turkish text (İptal ve İade Koşulları) is the binding version and prevails in case of any difference.

1. Scope#

This policy sets out how SignFlow subscriptions provided by Erelsis Yazılım Teknolojileri Limited Şirketi (the “Company”) are cancelled and changed, and when fees are refunded. It applies together with the Terms of Use, the Distance Sales Agreement and the Pre-Information Form.

2. Free trial#

New accounts start with a 7-day free trial and no card is required. If no paid plan is bought by the end of the trial, the account becomes read-only; nothing is charged and no data is deleted. Reminder emails are sent 3 days and 1 day before the trial ends.

3. Renewal#

Subscriptions are bought monthly or yearly and renew at the end of each period. Depending on the payment method we offer, the renewal is paid either automatically from your stored card, based on the consent you gave at checkout, or by you, without storing the card, from a payment link we email at least 7 days before the period ends. Periods are anchored to the purchase day in Türkiye time. Current plans and prices are on the Pricing page.

4. Cancelling a subscription#

You can cancel at any time in the app under Settings → Billing by turning off automatic renewal. You need the relevant permission to do so.

After cancelling:

• You keep full use of the service until the end of the period you paid for.
• No new charge is made and no payment link is sent at the end of the period.
• When the period ends, the account becomes read-only: you can sign in, view records, export your data and manage billing, but you cannot create or change records.
• Your data is not deleted.

If you change your mind before the period ends, you can turn automatic renewal back on. A read-only account returns to full access, with everything where you left it, once a plan is bought.

5. Plan changes#

• Upgrade: takes effect immediately. The unused value of the current period is credited against the new plan’s price, and only the difference is charged.
• Downgrade: takes effect at the next renewal; you keep your current plan until then. No refund is made for a downgrade.
• Billing interval change (monthly to yearly or the reverse): takes effect at the next renewal.

6. Unpaid renewals#

If a renewal charge to your stored card fails, it is retried on the 3rd and 7th day after the renewal date; full access then continues for a 3-day grace period. If a subscription renewed by payment link is not paid by the end of the period, full access continues for a 3-day grace period from the period end. If payment still has not been received, the account becomes read-only until it is paid. No data is deleted in the process. You can update your payment details under Settings → Billing.

7. Refunds#

Subscription fees are charged in advance at the start of each period. Cancelling or downgrading does not lead to a partial (pro-rata) refund for the unused part of a period. The exceptions are:

• Duplicate charges: if more than one charge was made for the same period, the excess is refunded.
• Erroneous charges: if a system error charged a wrong amount, or an amount that should not have been charged at all, that amount is refunded.
• Mandatory law: a refund is made wherever applicable law requires one.

After review, the approved amount is refunded through PayTR to the card used for the payment. How long it takes to appear on your account depends on your bank. The appropriate documents are issued for the refunded amount as required by law.

8. Right of withdrawal#

SignFlow is primarily a service for businesses. Consumer Protection Law No. 6502 does not apply to sales between merchants.

Where the buyer is a consumer, under Article 15(1)(ğ) of the Distance Contracts Regulation the right of withdrawal does not apply to services performed instantly in electronic form. The service starts immediately after payment with the consumer’s approval; the consumer is informed of this before paying and approves it. The service can also be evaluated with the 7-day free trial before buying.

Consumers may take complaints to the Consumer Arbitration Committees or the Consumer Courts, within the applicable monetary limits.

9. Closing the account and deleting data#

Cancelling the subscription does not close the account; your data stays available in read-only mode. Closing the account and deleting data is a separate request. The process and the records that are kept are described in the Terms of Use and the KVKK Privacy Notice.

10. Contact#

For questions about cancellation, refunds or billing, write to destek@signflow.me. Other contact details: address Zafer Mah. 152 Cad. No: 35 Efeler / Aydın, phone 0553 521 17 47.